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Granite Transformations UK Limited
Web Site Privacy Policy
1. General
This website is owned and operated by Granite Transformations UK Limited (“GT” /"us"/ “our”/ “we”)
and accessible at URLs www.granitetransformations.co.uk the
controller of all personal data and/or sensitive personal data (“personal
information”) collected on this website (“Site”).
We believe strongly in protecting the privacy of all Site
users (“you”/ “your”)
and this privacy policy sets out how we use your personal information.
We are committed to protecting your privacy. We will only
use the personal information that we collect about you in full compliance with
the EU Data Protection Directive (95/46/EC) and subsidiary directives ("Directives"),
as implemented in English law by the Data Protection Act 1998 and will continue
to ensure that its policies and practices comply in all respects with any future
laws and regulations in relation to your privacy.
2. Your consent and
acknowledgement
(a) Unless you have expressly indicated
otherwise your use of the Site constitutes your consent to our collection use
sharing and transfer of your personal information under the terms of this privacy
policy; and
(b) You acknowledge and agree that
our Website Terms of Use apply to this privacy policy
as if reproduced here in full;
(c) IF YOU DO NOT AGREE TO THE TERMS
OF OUR PRIVACY POLICY OR OUR Website Terms of Use YOU
MAY NOT USE OUR SITE.
3. What personal information
do we gather from you?
We gather personal information necessary to fulfil your order such as your name,
telephone number, email address and postal address and any enquiries that you
provide voluntarily when you contact us by e-mail, by phone or complete any on-line
forms.
In order to provide you and other Site users with a personalised
and valuable service we operate a voluntary personal information submission process.
During submission a user is required to give contact information as described
above.
We may ask you to provide us with information regarding your contact preferences
in order to provide you with further correspondence about our products and services.
You are not obliged to provide this information and you can opt out of this correspondence
during registration.
Additionally, our web site uses web site
statistical services that compile statistics on the general geographical locations
of users, IP addresses, the time spent on the web site, the pages visited, the
screen resolutions and other useful statistical data pertaining to visitors'
computers and the pages accessed when visiting the Site. By viewing any
page within our Site, your data is collected by our stats services.
4. How do we use the
personal information that we gather from you?
Our main aim in gathering your personal information is to understand your needs
and provide you with a better and customised service.
We will process all the personal information we collect and hold on you fairly
and in accordance with applicable law. As further explained in this privacy policy
we will ensure the quality and security of your personal information; and we
will fully respect your rights interests and fundamental freedoms with regard
to your personal information.
We will only collect, record, process and/or store personal information which
is needed:
a). to improve our products and services or otherwise fulfil
our contractual obligations towards you, our customers and our business partners,
within the GT Network (as defined below) as may exist from time to time; and/or
b). to
serve our legitimate business interests, such as administration, including internal
record keeping, credit assessment, marketing or to comply with legal requirements;
and/or
c). in order that our representatives may, by e-mail, telephone
or ordinary mail, proactively follow up your enquires submitted to our Site about
our products and services as part of our customer care procedures and/or reply
to your e-mailed or otherwise voluntarily submitted questions, enquiries and
requirements that you may have; and/or
d). in order that we may periodically send
you promotional information about our products and/or services, marketing information
and news that we consider may be of interest to you (for example relating to
our new product or service offerings or improvements or special offers or other
promotions and offers):
- by e-mail or other electronic communication with your
prior consent (eg, by ‘opting in’ via tick); or
- by e-mail or other non-electronic communication unless
you on registration or subsequently ‘opt out’ via e-mail or by unticking
an on-line tick box or by registering with the appropriate Preference Service
We may also use aggregate personal information and statistics
for the purposes of monitoring Site usage in order to help us develop the Site
and our service and may provide such aggregate and anonymised personal information
to third parties.
If you inform us that you no longer wish us to contact you
for any one or all of the reasons stated above in this clause 4(a) to (d) inclusive
then we will cease contacting you although you acknowledge that this may prevent
us from providing information about our products and/or services to you or inhibit
the quality of service provided to you.
If we record or monitor telephone calls to and from any customers for staff training
and quality control purposes we will first inform you that such recording and
monitoring is taking place.
If at some time in the future we wish to use your
personal information in ways other than those set out in this privacy policy
and requiring your prior consent then we will notify you about this and seek
your permission to do so.
5. Sharing of personal
information
We may share personal information within the GT network (“GT Network”);
by this expression, we mean GT including together with its/their officers, employees,
agents, distributors, consultants, vendors, contractors (including data processing
agencies), suppliers and certain selected third party
organisations and GT licensees and Rocksolid Granit (Europe) Limited. The GT
Network will process your personal information in accordance with this privacy
policy and all privacy and communications legislation.
We will not share with, or sell, lease or otherwise distribute your personal
information to any third party organisations outside of the GT Network without
first obtaining your permission to do so.
For the sole purpose of fulfilling
our contractual obligations to you, you agree to our transferring personal information
about you to any member or members of the GT Network outside of the European
Economic Area (“EEA”). You
acknowledge that some countries where other facilities or companies or third
party organisations are situated may have no data protection legislation or laws
which are less rigorous than the legislation introduced by the member states
of the European Union and the EEA. Accordingly, in the event that we need to
transfer your personal information to any member or members of the GT Network
outside of the EEA for the sole purpose of fulfilling our contractual obligations
with you, you acknowledge and agree that we will use reasonable efforts to procure
but cannot guarantee that such facilities, companies or third party organisations
give binding contractual undertakings in order to ensure the same level of protection
for the processing carried out in these countries as within the European Economic
Area.
You acknowledge that we reserve the right to use or disclose
any personal information as needed to satisfy any law regulation or otherwise
or legal request to protect and defend the integrity of the Site (including to
enforce our Website
Terms of Use or this privacy policy) and you agree to fulfil our requests
and/or to cooperate in any law enforcement or regulatory investigation.
Save for
that stated above, we do not transfer, share or disclose personal information
we have collected from you in connection with our on or off-line activities to
third parties outside the GT Network.
If in the future a third party organisation
acquires us or substantially all of our assets including without limitation our
database(s), (whether by merger, acquisition, reorganisation or otherwise), you
acknowledge and agree that your information including personal information may
well be one of the transferred assets.
6. Cookies
A cookie is an alphanumeric
identifier which asks permission to be placed on your hard drive through your
web browser when you visit some web sites. We may use cookies on our Site, when
needed, to ensure that our web site meets your needs. You control settings within
your browser that automatically accepts or blocks the placement of cookies, which
enables our own system and/or web
site statistical services (mentioned in item 3 above) to
track the pages you looked at while visiting our Site and compile other useful
statistical data as mentioned in item 3 above and therefore to improve our Site
and tailor the service to you.
Additionally, we use cookies for login pages, for our
in-house staff, franchisees, vendors, or others whom we deem necessary to have
such login information, to ensure that only authorised users can access those
sections of the Site. The cookie placed to login to these sections is
a session cookie that disappears when the visitor leaves the site. If cookies
are disabled, the user will not be able to login to those sections of the
site. The general consumer pages within our Site generally do not require the
use of session cookies; but this feature may be implemented in the future if
it is deemed necessary to improve the use of our Site for your convenience.
A cookie in no way
gives us access to your computer or any information about you other than the
statistical data we collect for the purposes of enhancing our web site for your
benefit or for allowing you to enter pages that require password access. We
believe that the benefit that you and we gain from their proper use is worthwhile.
We only use this information for statistical analysis and/or login purposes.
Denial of a traffic log cookie may prevent you from using the Site. Overall,
cookies help us provide you with a better Site by enabling us to monitor which
pages you find useful and which you do not.
You may set up your web browser to notify you of cookie placement
requests or decline cookies completely (although you acknowledge that declining
them may prevent you from being able to use the Site properly or at all).
You can delete the files that contain cookies - those files
are stored as part of your Internet browser. To remove cookies from your web
browser or to obtain further details on cookies including information on persistent
and session cookies please go to www.allaboutcookies.org/manage-cookies/.
7. Protection
of your personal information
The internet is not a secure medium and we cannot absolutely guarantee the security
of your personal information that you provide to us over the internet. We will
however use all reasonable efforts to protect the information you provide to
us.
We will only provide access to your personal information to
those members of the GT Network who we consider need such access in order to
carry out your requests or our contractual obligations to you. We have taken
appropriate steps to ensure the security of personal information whether it is
stored in computer systems, paper files or other storage media. Only members
of the GT Network who need the information to perform a specific job are granted
access to personally identifiable information.
Further, our Site may be housed
on servers that are run and managed by members of the GT Network, specifically
our Webmaster and web site personnel and hosting companies with whom we have
an established relationship. The GT Network expects the same high standards of
security and confidentiality of any processors, agents or sub-contractors we
use to process data for us and we have taken every effort to ensure that the
hosting companies that we use provide the latest technology and operate under
strict security guidelines. You agree that we are not in control of those third
party hosting companies and cannot guarantee their operating procedures and management
of data passed through their servers. Furthermore, data passes through many channels
on it's journey through the internet, including the ISP that you use to connect
to the internet, which we have no association with, and therefore cannot guarantee
the process by which data is passed through and managed by them.
8. Your
rights: Accessing, updating and retention of personal information
We will employ effective procedures and safeguards to ensure that the personal
information we hold on you are adequate, relevant and not excessive in relation
to the purposes for which they were obtained as well as accurate and up-to-date.
Where you inform us of any inaccuracies in the personal information we hold,
we will correct and where appropriate delete incorrect personal information.
Retention periods are in place to ensure that personal information are only stored
whilst they are required for the purposes in question or to meet administrative
legal and regulatory requirements. Where personal information are no longer required
by us we will ensure that they are disposed of in a secure manner.
You have the qualified right to request sight of all the personal
information we hold on you. Should you wish to have access to all or a particular
part of your personal information please contact our Data Compliance Officer
by e-mail at privacy@granitetransformations.co.uk.
Such access will be granted in accordance with the requirements of national legislation
and subject to any discretionary allowance for us to make a charge payable by
you to cover our administration costs incurred in providing you with such personal
information. Such payment is to be made on application for access to your personal
information and is to be no more than the maximum stipulated by national legislation
(if applicable). The information will be forwarded to you within an appropriate
period of time in accordance with national legislation, but in any event no more
than forty (40) days from the date of such request for access.
Where any discrepancies are discovered following your enquiry we will take
immediate steps to validate and where appropriate correct our records to ensure
that your personal information are accurate and kept up-to-date. We will confirm
the actions taken in writing to you within an appropriate period of time in accordance
with national legislation but in any event no more than forty (40) days after
receiving your request to amend our records.
9. Links
to third party websites
The Site may from time to time include links to third party internet websites
which are controlled and maintained by others. Third party web sites includes
any web site other than www.granitetransformations.co.uk. This privacy policy
applies to www.granitetransformations.co.uk and does not apply to any other GT
web site (please see those respective web sites for their privacy policy guidelines).
Links from our Site to any other web site are included solely for your convenience
and do not constitute any endorsement by us of the websites linked to or referred
to, including the products and/or services featured on those websites, nor do
we have any control over, or knowledge of, any privacy practices or content of
any such websites. Further, we have not reviewed these third party websites and
do not make any representations regarding the availability, content or accuracy
of materials on such websites. If you decide to access third party websites through
links on the Site, you do so at your own risk. Your use of third party websites
is subject to any privacy policies of those websites which you should read immediately
prior to submitting personal information to those websites.
10. Changes
to our privacy policy
We reserve the right at our sole discretion to add to or change the terms of
this privacy policy. If we publish any changes we will let you know by posting
such changes to this page and/or by posting notification of change to our Site
homepage. Once we have posted any such changes, it is then your responsibility
as a user to ensure that you are aware of such changes from time to time. Changes
will become effective 24 hours after first posting and you will be deemed to
have accepted any change if you continue to access the Site after that time.
11. Email
Newsletters Opt Out and Unsubscribe
You have the option to subscribe to various email services or unsubscribe to
ordinary mail or telephone services which we offer relating to promotional information
about our products and/or services, marketing information and news that we consider
may be of interest to you (for example relating to our new product or service
offerings or improvements or special offers or other promotions and offers).
If you inform us that you no longer wish us to contact you for
any one or all of the reasons stated above in this clause 4(a) to (d) inclusive
then we will cease contacting you although you acknowledge that this may prevent
us from providing the products and/or services to you or inhibit the quality
of service provided to you.
If you would like to change your preferences for contacts
from us or other members of the GT Network you can let us know by contacting
us by using the methods listed below.
12. Questions
or complaints: contact us
We reiterate that by submitting your personal information to us, you consent
to our (including our business partners’ within the GT Network) use of
that personal information as set out in this privacy policy. If you have any
questions, concerns or comments about this privacy policy and/or our collection,
use or the accuracy of your personal information, or if you wish to see any of
the personal information we hold on you or if you wish us to stop processing
your personal information for any particular purpose or purposes then please
contact us by e-mail at privacy@granitetransformations.co.uk or
by writing to:
The Data Compliance Officer,
Granite Transformations UK Limited
52 Morley Road
Deacon Trading Estate
Tonbridge
Kent TN9 1RA
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